Contact FreeXMLConvert.com
Need support, want to report a bug, or have an idea for a new feature? This page explains how to contact the FreeXMLConvert.com team and what information helps us answer quickly.
FreeXMLConvert.com is maintained as a browser-first conversion service where privacy and reliability are core principles. We do not upload your XML files, and we cannot inspect your file contents, so support requests work best when you describe the format, structure, and error behavior without sharing confidential data.
For technical troubleshooting, include the conversion path you selected, your browser version, and whether the issue happens with one file or multiple files. Mention the step where the process fails, for example upload, parsing, preview, or download. This allows us to reproduce and isolate the problem with far less back and forth.
Feature requests are welcome. If you need a new converter output, improved table handling, or better compatibility with a specific XML schema, include a brief business context and expected output structure. Prioritized requests are usually the ones that clearly describe practical usage and expected results.
For legal or privacy questions, we answer based on documented policies in our Privacy, Terms, and Cookie pages. We can clarify retention behavior, consent handling, and client-side processing details. Because conversion runs in your browser, most file-level privacy concerns are handled by design and not by server-side promises.
Typical response times are between 24 and 48 hours on business days. If your issue is urgent, include concise reproduction steps in your first message and keep file examples minimal. Clear, structured reports help us ship fixes faster and reduce turnaround time.
Quick Info
- Support email: tshfm78@gmail.com
- Use subject lines that state the exact converter path
- Include browser and operating system details
- Add clear expected vs actual output notes
- Avoid sharing sensitive production data in raw form